Fujifilm India has expanded its Customer Service Footprint in South India and opened today Customer Service Centre in Kochi in Kerala. This service centre is located at Oberon Mall, Kochi. It was inaugurated by Mr. Haruto Iwata, Managing Director, Fujifilm India, Mr. Arun Babu, General Manager Electronic Imaging and Optical Device, Fujifilm India, Mr. Hiroki Yokomizo, Marketing Advisor Electronic Imaging and Optical Device, Fujifilm India.
The newly launched service centre has trained engineers and technicians to cater to all customer queries for the products. From basic hand tools to high-end tools, the facility boasts of advanced technology to attune customer’s devices to Fujifilm service standards. To offer personalised support to customers, Fujifilm also organizes technical trainings and workshop sessions for its engineers to make them familiar with the products and solutions. All the company owned customer service stations has friendly staff with open counters for interactions with technicians and added transparency.
Fujifilm India presently owns and operates five Customer Service Centres across cities like Gurugram, Mumbai, Chennai, Bengaluru and Kolkata. Equipped with state-of-the-art facility and equipment, the service centres can repair all the X-Series, GFX Series and INSTAX range of cameras and will soon offer services for Fujinon Cine & Broadcasting lenses.
Speaking at the inauguration Mr. Haruto Iwata, Managing Director, Fujifilm India Pvt. Ltd. said, “Kochi is an extremely important market for us and therefore, we are delighted to launch our exclusive Customer Service Centre in the city. With the launch of first of its kind customer service center in Kochi, Fujifilm India marks another milestone to ensure an interactive and informative service experience for our existing and potential customers.”
With a robust after sales network in India, Fujifilm strives to dive deeper into the geographies with a focus to increase its service structure to cater to a larger number of audience.