Headquartered in Silicon Valley, Gupshup has launched its new bot builder platform, gupshup.io, to bring bot revolution in India. This platform consists of omni-channel messaging APIs and bot builder tools. The omni-channel APIs enable connectivity to almost every messaging channel including SMS, Facebook Messenger, Slack, Telegram, Teamchat etc, with more to be added soon. The bot builder tools support the entire bot lifecycle including development, testing, deployment, hosting, publishing, monitoring, tracking, search and discovery of bots.
The company sees opportunity in bots as after desktop and clients in the mid-80s, browsers and websites in the mid-90s, and mobile OS and apps in the mid-00s, messaging platforms and bots are emerging as the next wave of tech revolution. According to Gupshup, ”what we do today on websites or apps will soon be done through bots. Bots will enable shopping, ordering food, banking, trading and most other activities through the messaging app”.
Gupshup will help the developers in various ways with its extensive experience with the bot building process. The Gupshup platform enables a developer to build, test and deploy a bot across multiple channels in minutes. The bot is automatically hosted with a one-click deploy process. Post-launch monitoring and tracking of bots has also been automated. An omni-channel bot store enables the search and discovery of bots, helping developers to promote their bots. Instead of using a patchwork of tools, the Gupshup platform offers an end-to-end integrated platform for developers that frees them up to focus on their specific workflows.
Gupshup continues to operate its smart-messaging app Teamchat, which is bot-friendly messaging app, currently being used by over 2,000 businesses, including companies like HDFC, ICICI, Biostadt, Meru Cabs, PNB Metlife and others. Bots built on Teamchat continue to support enterprise use-cases such as CRM, HR and ERP.
Gupshup has been a pioneer in messaging and bots and its messaging platform is used by over 30,000 businesses, leading companies such as FlipKart, OLA, Facebook, Twitter, ICICI, HDFC and ZeeTV. Gupshup’s platform handles over 4 billion messages per month and over 150 billion cumulative.
Gupshup is founded by Mr. Beerud Sheth, a serial entrepreneur, who previously founded Elance, Gupshup is funded by investors such as Charles River Ventures, Helion Venture Partners and Globespan Capital Partners.