Samsung has recalled each and every unit of Samsung Galaxy Note 7 that has been sold across the globe the moment reports of some of them having a battery cell issue surfaced. Samsung had started selling Galaxy Note7 in August this year with a host of innovative features such as iris scanner, improved S Pen stylus, powerful camera Just two weeks after the Galaxy Note7 launch, the devices were pulled from shelves as the newly released Note7 devices exploded while charging.
This is probably the largest ever recall of high-end smartphone by the Korean giant despite the fact that just 35 phones out of 2.5 million Note 7 units were said to be affected. Samsung being a professional company which always gives importance to the trust built by it has recalled the devices reiterating its commitment towards consumer safety.
In an official statement, Samsung said: “Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.”
This recall will prove very costly for Samsung but to win confidence of the customers, the company has decided to take this step. Samsung has assured the existing customers that all Note7s will be swapped for new phones, regardless of when they purchased them. The company is putting its best foot forward for the benefit of its customers by replacing the Galaxy Note 7 for free which shows customer’s safety and confidence in its products as its highest priority, as stated by the company in its press statement.