To make it easier for LG customes to approach LG Serrvice, the company has joined hands with Infobip to enable WhatsApp Business Solution for after sales service. As a part of this partnership, consumers will be able to use WhatsApp to message LG’s customer care for a two-way dialogue. The service will help LG to connect better with the customers not just in the metro cities, but also across India. This service has gone live in India on 1st June and Whatsapp number for this service is +91 9711709999.
Advantages of Whatsapp service:
- No waiting in queue-prompt response and instant interaction with LG
- Ease of sharing images, , links and documents
- Get self help content related to your products
- Get status and updates for all your help
- Know more about new product specifications
Apart from discussing the queries on WhatsApp, the customers can share Installation requests, register complaints related to products and real scenarios to receive easy solutions. Responses to simple inquiries such as finding a nearby brand shop location or wanting to know key features of a product can also be provided on this platform.
“Commenting on the new development, Mr. Ki Wan Kim, Managing Director, LG Electronics India, said, “Keeping in accordance with changing preferences of our customers, we decided to expand our width for after sales service which can defiantly be a great enabler in reaching out to our customers quickly and effectively. Our main differentiators include need-based innovation, customer-centric approach and robust after sales service. With this association, we are confident to take our relationship with our customers to the next level”
On the occasion, Silvio Kutic, CEO of Infobip- the technology partner for this initiative said,“Infobip is proud to enable WhatsApp Business Solution helping LG Electronics with customer product requests and repair needs for consumer durables. Reaching your customers on the channel they already enjoy is genuinely providing an enhanced customer experience building brand loyalty and trust.”