Servion Global Solutions, a specialist in the Customer Interaction Management (CIM) domain, today announced winning the Unified Contact Center Enterprise (UCCE) and Voice Portal (CVP) implementation contract from Fastway Transmissions Private Ltd. Fastway is one the largest cable distribution companies in Northern India.
Fastway has set bold plans to expand and strengthen its footprint in Northern India. In line with this objective, it is redefining its customer service strategy by ushering next-generation products and solutions. Keeping Fastway’s objective in mind, Servion suggested a Unified Communications solution which will deliver skills-based contact routing, self-service, Computer Telephony Integration and List and Campaign Manager (LCM). The solution is also scalable and capable of handling higher call volumes.
Speaking on the occasion, Mr. Gurdeep Singh, Managing Director, Fastway Transmissions Private Ltd said, “We believe that this solution will help Fastway streamline its business processes, accelerate decision-making, enhance customer experience and control costs.”
“Present day tech savvy consumers expect faster, superior and differentiated service. To meet these increasingly demanding consumer needs and to ensure that we provide best in class service to them; our front-liners have to be empowered with solutions that enable them to make informed decisions and ensure that those decisions positively impact the way service is delivered. We choose Servion to implement this project because of their domain expertise and their ability to handle complex projects with ease.” Says Mr. Peeush Mahajan, CEO, Fastway Transmissions Private Ltd.
Mr. K. Balakrishnan, MD and CEO, Servion Global Solutions said, “Consumer needs in the cable network sector are constantly changing, alongside the rapid change in technology. Having worked with this sector extensively, we understand what it takes to design a solution specific to these requirements. Combined with the vision of Fastway Transmissions, I am confident that the solution will not only revolutionize customer service experience for Fastway consumers, but also set very high standards for the industry on the whole.”