TE Connectivity, a global leader in providing connectivity solutions to multiple industries, today announced that the Network Solutions segment in India (BU) has been rated high on product quality, technology leadership and brand equity in the recently-concluded customer satisfaction survey (CSAT), undertaken by an independent research company, Feedback Consulting.
The objectives of CSAT were aimed at measuring the health of the relationship with key customers and partners and understanding their expectations. Approximately 270 customers from Network Solutions segment in India responded to the survey. The average NPS score was 46 percent.
About 70 percent of the respondents rated TE as the “Best in Class Firm” vis-à-vis its counterparts in the Industry. The survey also revealed that customers in India see TE Connectivity making a positive impact on their stated expectation with relation to new product development, design installation, deployment and order execution.
The CSAT reinforced TE Connectivity’s key strengths in India, such as demonstration in technology leadership and capabilities in developing quality products. “The CSAT, in many ways, will help us realign our strategy in meeting customer expectations, which continue to change because of global dynamics, fluctuating world economy and fast-transforming markets. We want to align our go-to-market strategy with the customers’ expectations,” said Mr. K.K. Shetty, Director – Network Solutions, TE Connectivity, India.
TE Connectivity’s Network Solutions segment offers fiber and broadband connectivity products for Enterprise Networks, Telecom Networks, Wireless Coverage & Capacity and Data Communication.
TE Connectivity is a $13 billion world leader in connectivity. The company designs and manufactures products at the heart of electronic connections for the world’s leading industries including automotive, energy and industrial, broadband communications, consumer devices, healthcare, and aerospace and defense.