Airtel Digital TV, the Direct-To-Home (DTH) service, today rolled out an innovative and easy to use Self-Care Application for television sets, a first-of-its kind by a DTH service provider. A TV replica of the ‘My Airtel mobile app’, the Self-Care will enable customers with an Airtel Digital TV HD set-top-box to easily access their Airtel Digital TV account details real-time on their television sets without the need to reach out to the customer support center, as announced today by the company in its press release.
The app can be accessed by connecting the set-top-box to an internet connection via a LAN cable or with the help of the newly launched plug and play Wi-Fi dongle – Airtel Infinity. The Wi-Fi dongle will empower customers to connect their HD/HD+ and HD DVR set-top-boxes to the internet using any of their existing Wi-Fi connection (with recommended speed of 2Mpbs) without need of any additional wiring for enabling the broadband/LAN access on their set-top-box. Customers will now also be able to easily enjoy a host of services like Airtel’s exhaustive video library service – On-Demand TV and catch up on last 6 days of pre-recorded TV shows. The Wi-Fi dongle will be revealed at Google’s ‘Great Online Shopping Festival’ starting on December 9 and will be exclusively available on gosf.in via infibeam.com until December 12 post which it will be available on shop.airtel.com, adds the release.
The users who connect their HD/DVR set-top-box to an internet connection via LAN or Wi-Fi dongle – Infinity will be able to automatically access the Self-Care app once connected.
