I recently wrote a post about Airtel doubling the speed of some of its customers. I was initially very happy about this move from Airtel. However, things started to clear when yesterday morning I received a notification from Airtel stating that I have used up 80 % of my transfer limit (Fair Usage Policy). I was shocked to see that message on my computer screen as it was practically impossible for me to download data in excess of 80bg (Limit is 100gb for 512kbps connection or that’s what I thought) within 17 days (Data usage is reset monthly).
I then logged into my account on Airtel’s portal to check my usage stats, which showed my usage to be mere 3.5gb. Then, I checked Airtel’s Fair Usage Policy to see any amendments made by them (They do so without notifying users). I found a pdf which clearly mentioned that 100gb was the transfer cap of 512kbps broadband plan. Then, to get a clear idea of what was going on, I called their customer care. Upon explaining the entire scenario, I was told that new transfer limit is applicable for those whose plans have been upgraded by Airtel. Upon asking for the new limit, I was told that for 512kbps connection, a transfer cap of 5gb has been set (What The Fu** was my initial reaction) and that once that download limit has been achieved the broadband speed will be downgraded to 256kbps (halved).
In short this means that Airtel’s move to double the speed was just a sham to just show on papers that minimum speed offered by Airtel is 512kbps. Though, we cant really do much about it but can certainly show our (as Airtel’s users) disappointment. So, if you are one of those who feel that there is a need to lift the transfer limit and for Airtel to me more transparent in its operations then DO LEAVE A COMMENT below.
UPDATE: Upon enquiring regarding the usage limit for those whose speed has been doubled, the Airtel representative told that all those whose speed has been upgraded to 512 kbps are allowed a data transfer limit of 5 gb after which the speed will be halved. So, if you are one of those whose speed has been doubled by Airtel then call customer care (121) and know your data transfer limit. Following is the redirection page you will get once you exceed the data transfer limit :
It looks as if Airtel has made some changes to its FUP. This is evident from the fact that i have till now (in 25 days) downloaded approximately 11 GB of data and still haven’t seen any degradation of speed (from 512kbps to 2560kbps). I will keep on updating this post as and when i have more information.
UPDATE 3: It has been confirmed by Airtel that under Fair Usage policy, all the users of whom the speed has been doubled from 256 Kbps to 512 Kbps will be able to download first 5 GB at 512 Kbps and after that the speed will be reduced to 256 Kbps.