Home Business HUAWEI Introduces Intelligent Virtual Agent Celia To Resolve Consumer Queries

HUAWEI Introduces Intelligent Virtual Agent Celia To Resolve Consumer Queries

Huawei India has introduced a new intelligent virtual agent called ‘Celia’ to address customer queries. This feature is available on the company’s service app, SUPPORT as well as on the website, https://consumer.huawei.com/in/. This feature has been implemented to assist Huawei India users anywhere, anytime. The AI powered virtual assistant responds to the key phrase “Hey Celia” and has high ability to field questions and address customer queries as stated by Huawei.

This smart assistant is available 24×7 and supports quick trouble shooting with seamless transition from chat to human agent, without any delay in processing new information request. Celia has the capability to provide guidance in buying a new phone, warranty queries, locating device’s problem and completing all prerequisites before sending the device for repair.

This Virtual Assistant feature comes with a multi-function interface, multi-round operation and multiple styles of answers making it easier to understand. The answers are displayed in the form of text, links, collection, pictures as well as GIF and JPGs. Celia provides precise answers which could be on detailed parameters and specifications and transfers the chat to online human agent on request.

Celia takes a step-by-step route to give users the most efficient solution to their problems. The user needs to tap on the scenario and related answers pop up. Both Celia and human agent is always ready to help the customer whenever required, providing convenience by making access to information and services simple, quick and frictionless.


Please enter your comment!
Please enter your name here

Recent Articles

Ather 450X Series1 Collector’s Edition Electric Scooter Unveiled

Ather Energy has unveiled the collector’s edition of the Ather 450X, called Series1. This limited-edition scooter is available only to those Ather...

Oppo Announces Attractive Offers on Reno3 Pro, Reno4 Pro & F17 Series Smartphones

OPPO has announced attractive & affordable offers on their popular devices from the Reno series and recently launched F17 series. Some of...

Canon Introduces EOS C70 Camera Equipped with an RF Mount & Mount Adapter

Canon India announced today the launch of the EOS C70 camera which is the newest addition to their Cinema EOS System. This...

Garmin Instinct Solar, fenix 6 Pro Solar Smartwatches Launched, Starting at Rs. 42090

Garmin India has today expanded its portfolio of solar-powered smartwatches with the launch of all-new Instinct Solar, fenix 6 Pro Solar. These...