Motorola Korea announced new, smart online customer support services to give users of Motorola mobile devices a more convenient and faster way of getting support. With these brand new customer service options, there is less need to go out of your way to visit service centres and a convenient alternative to calling. You can simply chat online or download an application to your smartphone to receive technical support on eligible devices.
Remote technical support for Motorola smartphone is available by downloading the new LogMeIn “Rescue + Mobile for Motorola” app from Google’s Android Market and entering a 6-digit PIN code provided by customer service consultant to authorize access to your phone. Rescue + Mobile for Motorola will be available from today for Motorola RAZR and future mobile devices from Motorola Korea.
Online chat support has been operating from February on the official Motorola website. Under the ‘Get Help’ menu item click on the ‘Online Chat’ option to start a one-on-one live chat with a customer service consultant. The online chat service is available from Monday to Friday, 09:00AM to 06:00PM, KST.
“These smart services will help us provide even better and more personal support to our customers in Korea,” said Chul-Jong Jung, president of Motorola Korea. “We are committed to customer satisfaction, and making sure that people can get support when they need it and where they need it is an important part of that.”