Motorola, which is selling its highly popular Moto range of smartphones in India online only on Flipkart, has opened its first Moto Care Center in Bangalore. The Moto Care center is located in the heart of the city on Jayanagar Road. The facility is spread across 3000 sq.ft, with the latest interior design features and experiences unique to Motorola.
This flagship center will provide best-in-class service and support to customers – while also offering a state-of-the art experience zone, allowing consumers to get ‘hands on’ with Motorola smartphones.
According to Motorola, the service and support area will give consumers a walk-in service experience with highly trained support staff. Support will be provided for various queries across software upgrades and device hardware repair.
On the other hand, the Experience Zone will give consumers the chance to experience the product. It will showcase the entire product portfolio of Motorola which includes Moto X (including leather and wood versions), Moto G, Moto E, Moto Turbo, Motorola Nexus and Moto 360. The zone will also facilitate online orders via Flipkart.
Motorola’s flagship center will also benefit customers in neighbouring locations in Bangalore such as MG road, Koramangala, Indiranagar and Rajendra Nagar.
In addition to the Moto Care centre, Motorola is providing after sales service for its products efficiently and in unique ways across India in following ways:
- The Moto Care App on your device or customer helpline
- Moto Care on Wheels is a pilot project that has been initiated in New Delhi. As part of the project, for up to 30 days after purchase, Moto vans will service device issues right at customers’ doorsteps, just within a few hours
- Customer service support via the online customer service portal
- Over 150 repair and service centers across India that customers can contact or visit for assistance. A full list of service centers is available at motorola.com
