OnePlus today announced that users who buy a OnePlus 13 Series device before February 13, 2025 will have the option of free replacement within the first 180 days of purchase in an unlikely event of a hardware issue with their new OnePlus 13 or OnePlus 13R. Under this plan, it will enable them to immediately get a free replacement device.
According to OnePlus, the exchange process is simple and user-friendly. Customers can visit any authorized service center to confirm eligibility to receive a replacement device. From January 10 to February 13, the service will be offered free of charge to anyone who purchases the OnePlus 13 series. Post this period, this premium service remains accessible via an optional paid protection plan. Priced at 2599 INR for the OnePlus 13 and 2299 INR for the OnePlus 13R, this plan extends the service for an additional three months.
The “180-Day Phone Replacement Plan” is part of OnePlus’s Project Starlight in India, a strategic vision for future investment in the region to enhance device durability, deliver exceptional service, and create features tailored specifically for the Indian market. To elevate its service efficiency and quality, OnePlus has significantly expanded its service network and enhanced its after-sale service support in India by increasing the number of service centers and optimizing service processes. Through Project Starlight, OnePlus will continue to deliver faster customer responses, better transparency, enhanced user education programs, and more convenient in-store experiences.
“We are proud to introduce this protection plan, further enhancing the user experience,” said Robin Liu, CEO of OnePlus India. “The 180-day phone replacement plan for the OnePlus 13 series reflects our confidence in the reliability of our products and our ongoing care for users, continuously elevating the quality of service for local consumers.”
