Uber has rolled out two new features in its rider app – ‘In-app chat’ and ‘multi-destination’ to make riding experience frictionless both for the users and drivers.
The in-app chat feature will help riders and driver partners to get in touch with one another for making the pickup faster and cost effective as they don’t have to switch between apps or incur call charges. Both riders and driver partners will see if their chats are delivered and read, helping to confirm the other actually received the communication. They can even choose to communicate in their preferred local language, if required. This features also means that regardless of where they are located across the globe, riders and drivers won’t have to share their phone number with one another should they have to get in touch.
How the In-app chat feature works:
· When connected to a driver, a rider should go to the Uber feed and tap “contact” and then “chat”
· During a POOL trip, the feature lets the driver partner know which rider sent the chat
· Both riders and driver partners will see if their chats are delivered and read, helping to confirm the other received the communication
Multi-destination feature enables riders to add multiple stops along their route. It will make easier than ever to pick up and drop off your friends or family along the way. This takes just a few taps on the app when requesting a ride.
How it works:
·Tap “Where to?”
·Tap the “+” next to the “Where to?” box
·Add the addresses of the additional stops en route
·Riders can also add and remove stops during the trip
·As courtesy for driver’s time, it is recommended by Uber that each stop be limited to 3 minutes or less.
