Gionee of China, which started its operations in India almost a year ago, has seen considerable traction in Indian market for its smartphones. Its Elife series of smartphones are selling in good numbers and the latest flagship Elife E7 is smash hit. Gionee had announced the launch of Elife S5.5, the slimmest smartphone in the world, which will start selling in India by the end of this month. To give confidence to its ever increasing customer base in India, Gionee is expanding its Authorized Service Center network by setting up 750+ Service Centers across India by March 2015. This expansion plan of strengthening the service centers will be implemented within next 12 months. Currently, Gionee has 400+ service centers that were set up within the first year of operation.
Since its inception in India a year back, Gionee has been delivering professional service to its customers for its range of mobile devices. The increase in service network across Tier I, II & III cities, in the coming months is another attempt by Gionee to remain accessible to its various customers spread across India and render them professional and timely services.
Accordfing to Gionee,”their Service Centers are manned by a team of expert technicians and service advisors specially trained on productivity enhancement techniques to deliver quality service in the shortest possible time. In an endeavor to offer quick, efficient and effective service solutions, the company has pre-selected the nature of responding to customer queries / complaints within 24 hours of registration of complaint.”
Commenting on the expansion plans of service network, Mr. Arvind.R.Vohra, Head – Gionee India said “At Gionee, it has been our constant endeavor to provide all our customers a 360 degree experience from the time a product has been bought. While our emphasis is on delivering best in class products always, we have laid equal emphasis on providing top class service right from the time we started business in India. Gionee established a Call Center with its very first sale and with our growing reach we are constantly strengthening our service network to ensure the comfort and trust of our existing and fast growing set of customers.”
