There are times when your telecom operator charges you Inadvertently for the usage of service which you never asked for or never did. Something similar happened with me a few days ago when i was charged by Airtel (Indian mobile service provider) for using Internet even though i had already paid for that months GPRS rental.
In my scenario, on 8th (midnight) of each month a sum of Rs. 98 (monthly rental) is deducted. This month, however, coincidently i was surfing Internet on my mobile device on 8th midnight (or night morning) and upon disconnecting from Internet after surfing for about 45 minutes, i got a service message that i have been charged a sum of Rs. 10 for surfing Internet. I was shocked to see this message as my account had already been debited by Rs. 98 (monthly rental).
Now in situations like these, in order to increase your chances of getting refund, and as i did, you need to have :
- Concrete proof of the time and date of deduction,
- Exact amount of deduction,
- Balance after (if possible before too) deduction.
Also, keep the above mentioned information handy, you will need it for reference. Now follow the below mentioned procedure in order to try and get your money back :
- Lodge a complaint with customer service and ask for the complaint number (for future reference).
- If you don’t get a satisfactory response from customer support, then contact higher authority i.e nodal officer or regional manager, etc.
- In most of the cases nodal officer’s solve the problem without any hassle (as in my case). However, if you are still unsatisfied and feel that the even nodal officer has a different opinion than yours then the last resort is Appellate Authority. You file an appeal with the appellate authority.
The essence of this post was to follow the hierarchy rather than directly approaching higher authorities.
P.S : It is important that while communicating, you SHOULD mention the complain number initially registered regarding the problem faced. This helps in effective communication and speedy resolution.