Despite registration with service providers for Do Not Disturb (DND) service, there was really no disturbance initially for few days by unsolicited calls and Smses. But of late, it appears, unsolicited calls and Smses are back with vengeance.
I have been receiving lot of pesky calls from telemarketer’s and spam Sms’s from real estate agents, credit card companies, astrologers, Pan card/passport service providers, etc. To test the efficacy of the DND service, I have complained to my service provider – Airtel. To my utter surprise, I have received the following reply from them:
Investigations have been completed. The SMS came from an international service provider and does not fall under the preview of the NCPR regulations. Consultation is on with TRAI to identify the senders and to evaluate the recourse.
To my another complaint of pesky calls, Airtel has replied:
“With reference to your complaint no xxxx, no action has been taken on the complaint due to insufficient details. Kindly revalidate and register a fresh complaint.”
This is totally non-professional and unacceptable response. I have provided them telephone numbers, time of the call and subject of the call and only these details were sought by them while registering my complaint and based on that they provided me complaint number. If after 3 days, they want me to re-register the complaint then it is anybody’s guess how serious are they to address the problems faced by the mobile users.
It can be inferred from the attitude of the service provider that they are not interested to stop the menace of pesky calls and spam text messages because of vested interests. TRAI should take note of these problems and as written by me earlier, should plug loopholes as early as possible.
If you had a similar experience with your operator then do share your experience. I’d love to know which service provider is/isn’t considering the plight of it’s subscribers.