OnePlus has announced a first of its kind doorstep repair service for its products in India. The majority of the smartphone industry heavily relies on the traditional service centre approach whereas OnePlus is currently the only smartphone brand globally to offer doorstep repair service including both hardware as well as software service resolutions.
After running a successful pilot phase in the past six months, OnePlus has introduced its doorstep repair service across Bangalore, Mumbai, Delhi, Hyderabad, Chennai and Pune. OnePlus aims to expand this initiative across all tier-1 cities and several tier-2 cities as well. With the new service innovation, the brand has made it more convenient than ever for its users to resolve any service-related issues, leading to an exceptionally high consumer satisfaction rate of 96% in its overall service efforts as stated by OnePlus.
Customers can apply for doorstep service using the OnePlus Care App available on Google Playstore, where they can choose a convenient time slot for the engineer to visit and service their device at their leisure hour. As an extension to this initiative, OnePlus also provides free product pick-up and drop-off service for OnePlus users seeking to resolve any issues with their product. This service is available in over 8000 pin codes, covering 80% of India.
Within two years of establishing its first exclusive service centre, OnePlus expanded to over 70 service centres, including exclusive and partnered outlets, across 40+ cities and towns. The brand further aims to expand its customer service network to top 100 cities, including tier-2 cities and beyond, by the end of the year 2020 as communicated by OnePlus.
The brand has previously stood out for offering unique customer experiences in its service centres such as dedicated gaming venues, coffee experience zones and kids play arena. Additionally, OnePlus also offers instant Whatsapp support to customers on any after-sales service or sales related queries.