Mi India, Xiaomi of China’s India operations company has updated its Pick Mi, a unique home pickup, repair and drop-off after sales service. Mi users can now use this service by giving a ‘missed call’ to 7676404444 to book the Pick Mi service. Additionally the service continues to be accessible by calling the toll free number 1800 103 6286. Pick Mi is available at a nominal fee of Rs. 189/- (inclusive of taxes), which can be paid online or via Cash on Delivery (COD).
Currently Pick Mi service is available at more than 6076 pin-codes, 597 cities, 29 states and 4 Union Territories. The service is available in even far-off places like Kohima, Bhuj, Kangra and Andaman Nicobar islands. In metros (Delhi, Mumbai, Kolkata and Chennai), the service is operated through a biker runner model and in the rest of India, through Fedex as a courier partner. The total time taken for picking up a device, having it repaired and being delivered back to the customer is 24 hours for metros (Delhi, Mumbai, Bangalore and Kolkata) and 7-10 days for the rest of India, with customers being updated on the stages of service via SMS and e-mail updates.
Manu Jain, Head of Mi India, said, “We have always focused on meeting the needs of our customers and providing them with the best user experience. With Pick Mi, we are trying to revamp the service model in India and bringing the convenience of e-commerce (doorstep delivery) to the service industry. We have seen positive results for Pick Mi. A large number of people are already using the service regularly in the pilot cities of Delhi, Mumbai and Kolkata, and we receive a few hundred calls every single day.”