realme today announced the expansion of its after-sales service program, realme care+. This customer-centric initiative underlines realme’s commitment to providing superior customer service across India.
realme is committed to improve customer service experience and customer satisfaction with high-quality service. As the updated service system of realme, realme care+ highlights the further deepening of the concept of “consumer-oriented”. With over 550 after-sales service centers currently operating across India, realme plans to expand this network to over 600 and increase 50 brand service centers by 2025. Their coverage extends to more than 500 cities.
realme care+ offers worry-free buying with a 10-day product exchange policy and a one-year warranty. It also provides unimpeded communication supported by ten languages and an unlimited bonus on Service Day every mid-month.
With a convenient process that includes appointment scheduling and first-time problem resolution, realme aims to minimize customer visits to their centers. They boast a 95% first-time resolution rate and a 97% same-day repair rate when parts are available. Their reliable service has earned them a 90% customer net satisfaction rate and a 4.3 Google rating score for their service centers.
During the diwali sale, realme is offering INR 800 Crore worth of discounts, deals, and exclusive benefits on smartphones, and AIOT products. Exciting offers of up to INR 4,000 off on 12GB+256GB and 12+512GB variants and a coupon worth INR 2,000 can be availed on the 8GB+128GB variant of realme P2 Pro 5G on realme.com & Flipkart. For all the variants of realme NARZO 70 Turbo 5G, buyers can avail coupons worth INR 2,000 on realme.com & Amazon.in.
