Snapdeal, India’s online marketplace today announced the launch of another industry first service for customers – ‘90 minutes reverse pick-ups’ in partnership with gojavas, an innovative supply-chain company. With this Snapdeal customers wishing to return/ replace their online orders will be reached within 90 minutes of intimation. This facility which is currently live in 15 cities will enable swift, hassle-free returns as well as refunds, as per press statement of Snapdeal.
This initiative is in line with the partnership’s efforts to design logistics and supply solutions that enhance the online shopping experience, delivering products with speed and accuracy and strengthening the buyer-seller transaction ecosystem, adds the statement.
Speaking about the initiative, Ashish Chitravanshi, Vice President Operations, Snapdeal said “Snapdeal and gojavas have been working together to augment the logistics ecosystem in the country by bringing innovative customer-focused solutions. The 90-minute reverse pick-up facility is a continuing collaborative effort to design insightful logistics solutions that strengthen our supply chain infrastructure. Our association helps us create unique offerings basis Snapdeal’s insights into customers’ everyday shopping needs and gojavas’ understanding of logistics and delivery challenges, with the ultimate focus on delivering customer delight.
Elaborating on the new service go-90, Mohib Rub, Head, Last Mile Operations, gojavas, said, “This strategic partnership with Snapdeal has acted as a huge catalyst in fast-tracking go-to market for innovations gojavas was pursuing on its own earlier. Both the teams are looking to expand this service to all the 300 cities within our network in the next 3-5 months”