Suzuki Motorcycle India has launched doorstep sales and after sales service platform under ‘Suzuki at your Doorstep’ program. The doorstep sales and after sales service platform has been launched keeping in mind demands of its customers during and post Covid-19 lockdown. The Suzuki at your doorstep program will be integrated within SMIPL’s official website https://www.suzukimotorcycle.co.in, and will enable customers to buy, test-ride and opt for after sales services at the click of a button.
Purchasing a Suzuki two wheeler through the program will be a simplified 5-step process involving booking of desired Suzuki product, followed by color selection, then location and dealer selection, choosing the payment mode and finally choosing the date and time. The digital buying from SMIPL allows easy purchase assistance to customers through a hassle-free process as stated by the company in its press statement.
Under this program, the customers will also be allowed to book Suzuki two-wheeler product through a toll-free number 1800-121-7996 along with an option of connecting the call to the nearest dealership in case the customer wants to visit the dealership.
Suzuki Motorcycle will also strengthen its after sales services with doorstep assistance to fix minor faults or for regular servicing excluding washing. Additionally, customers within 5km radius of the dealership can avail doorstep vehicle pick up and drop or can visit the dealership with prior appointment to ensure social distancing.
According to Suzuki, the doorstep program will be expanded across over 112 Indian cities.
Commenting on the launch of ‘Suzuki at your Doorstep’ program, Mr. Koichiro Hirao, Managing Director, Suzuki Motorcycle India Pvt Ltd said, “We are pleased to introduce ‘Suzuki at your doorstep’ program that enables customers to purchase their desired two-wheeler as per their convenience through their mobile phones and laptops. The online booking, doorstep delivery and service of Suzuki vehicles has been introduced keeping the safety and wellbeing of our customers and employees at the core of the initiative. With our online sales solution, we look forward to bring in positivity in two-wheeler segment and the overall industry post Covid-19.”