If you have cancelled order which you had ordered against Cash on Delivery then you can heave a sigh of relief as Flipkart has promised to refund the ordered value within 24 hours. Earlier, Flipkart used to take three to five business days to process the refund.
For the comfort of its customers, Flipkart will ensure that refunds for Cash on Deliver (COD) orders are credited back to customers instantly—as soon as the product reaches the Flipkart hub. Flipkart has launched instant refund mechanism via Immediate Payments System (IMPS) transfers. The Cash on Delivery IMPS return facility is currently active for banks having IMPS (Immediate Payment Service) transaction capability. Entitled customers will be regularly notified about the status of their refund via sms and emails.
Commenting on this development, Punit Soni, Chief Product Officer- Flipkart said, “Customer experience and convenience is at the center of all things we do at Flipkart. Our return procedure is already one of the fastest in the country. In the last two months, we have extended this further by piloting the IMPS refunds program, which has seen positive adoption and traction from our end users. This is a huge step in the payments front and has a big impact in the way customers shop on Flipkart. An instant, hassle-free refund experience, combined with consistent and accurate communication to the customer is definitely going to be a breakthrough, and a way forward for all future payment innovations.”
