HP India today launched a new service called Next Business Day resolution servie for the first time in India, which gurantess time bound resolution of the complaints. Under this service, hardware and software resolution will be done within 24 hours of complaint registered for consumer range of Notebooks including HP Pavilion, HP Envy, HP 15 and HP Stream.
This time bound service will ensure that the issues are resolved on priority and the productivity is not affected. The service can be availed in 65 cities across India including Delhi, Mumbai, Bangalore, Kolkata, Chennai, Pune and Ahmedabad.
With the Next Business Day resolution service, consumers can register their complaints with HP call center and a service engineer will address the issues at customer site, within the stipulated time period. HP Next Business Day resolution service will offer resolution on the issues without any extra charges, covered under the terms and conditions of the device during the purchase made by the consumer.
“Today computing devices have become an integral part of consumers’ lifestyle and the maintenance and upkeep of the device is equally important. With our Next Business Day resolution service, we will address the client issues immediately and diminish the operational hassles.” said Ketan Patel, Director – Computing Category, HP PPS India. “We have always provided best-in-class after sales support to our customers and the Next Business Day Resolution offer is our next step towards fulfilling our promise to customers.