Lenovo, a leading PC player in India, has bagged the coveted ‘Golden Peacock Award’ for innovation in customer services. The Awards, established in 1991 by the Institute of Directors- India (an independent unbiased body) are a benchmark in Corporate Excellence across the world. Lenovo was selected for this award for its seamless transition of service & support from IBM to Lenovo over a short span of one year in India. The award was presented by Sheila Dikshit, Honourable Governor of Kerala in Thiruvanthapuram to Sudipto Ghosh, Executive Director, Service, Lenovo India.
Speaking on this landmark achievement, Sudipto Ghosh, Executive Director, Service, Lenovo India said, “As the number 1 PC player in the world, Lenovo is well on track on its mission to become a leader in the PC+ era. Customer satisfaction plays a crucial role in this journey. Winning the Golden Peacock Award is a testimony of our belief that a super brand is built on how our customers perceive our service levels. Serve, Solve and Satisfy is our step by step approach to deliver the highest levels in customer service that has helped us win this award.”
The Golden Peacock Awards Secretariat receives around 1000 entries per year for various awards from over 25 countries. The jury focused on organizations that showcased systematic innovation for excellence in specific products and services, to satisfy the most unstated needs of customers.The jury was chaired by Justice P N Bhagwati, Former Chief Justice of India.
Lenovo has to pass throgh the hurdles of a total of 455 entries to emerge as one of the 18 final winners. Lenovo stood out from other players due to its synchronization of all services verticals onto a single CRM platform enabling provision of frequent status email/SMS blasts, faulty products being tested with a money back offer to the customer, deployment of resident engineers and increasing Field Services footprint by leveraging channel partners, thereby ensuring customer satisfaction and retention.